Refund & Exchange Policy

Refund & Exchange Policy

At Umbra, we aim to ensure your satisfaction with our products. Please review our policy regarding refunds and exchanges:

Refund Policy

• Products are eligible for a refund within 7 days of purchase.
• Items must be in their original condition, unused, and undamaged by the consumer.
• Refunds will be processed within 7 business days after the returned item has been inspected and approved.
• Refunds will be issued through the original payment method.

Exchange Policy

• Products can be exchanged within 14 days of purchase.
• Items must be in their original condition, unused, and undamaged by the consumer.
• If there is a price difference between the original item and the new item, customers will either pay or receive the price adjustment accordingly.

Additional Information

• Shipping fees for returns or exchanges are the responsibility of the customer unless the product was defective or the wrong item was delivered.
• Umbra Egypt reserves the right to deny refunds or exchanges if the product does not meet the conditions stated above.

If you have any questions or wish to initiate a refund or exchange, please contact us at info@umbraegypt.com or +201000138333.